Effective July 1, 2020

PARTS MUST BE:

• In new, resalable condition and in the original packaging
• Accompanied by the original shipping list or invoice
• Returnable to our supplier
• Not replaced or discontinued
• A minimum of $25.00 total return value on stocked parts
• A minimum of $50.00 total return value on non-stock parts
• Initiation of a parts return request must be made by contacting a Holt Cat location via phone, email, or in-person.  
• If shipping charges were incurred for the parts being returned, these charges will not be refunded as part of the total credit.
• Upon receipt and acceptance of returned parts, credits are typically issued within 48 hours.

NON-RETURNABLE PARTS INCLUDE BUT ARE NOT LIMITED TO:

• Parts with an * in the NR column of the shipping list
• Electrical parts
• Goods cut to length (hose, wire, tubing, etc.)
• Opened kits (seal, gasket, engine, etc.)
• Literature
• Glass
• Paint & Chemicals
• ‘Made As Ordered’ parts

HANDLING CHARGES FOR ACCEPTABLE RETURNS ARE:

• Stock parts returned within 0-15 calendar days of purchase: 0%
• Stock parts returned within 16-30 calendar days of purchase: 25%
• Stock parts returned within 30-180 days of purchase: 50%
• Stock parts returned after 180 days will not be accepted
• Non-stock parts returned within 0-15 calendar days of purchase: 15%
• Non-stock parts returned within 16-30 calendar days of purchase: 25%
• Non-stock parts returned after 31 calendar days of purchase will NOT be accepted

Revised June 1, 2020